Shipping and Returns|Wicker Furniture
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Shipping & Returns

We currently ship to any of the 48 contiguous United States.

We are also happy to announce that we can ship to our Canadian customers as well. Please note that additional shipping, customs, and other charges may apply, so please contact us and we'll be happy to work with you on estimating charges. When checking out, you'll select the Candadian Shipping option, which will not add an additional charge to your order at check-out time. We will need to work with you then on getting an estimate on shipping, and if you approve, we will then relase your order into our fulfilment pipeline. When your order is ready to ship, we will then charge your credit card for the amount of your merchandise plus the actual shipping and customs charges. For more information, or for sales and shipments to Hawaii, Alaska or other locations, please contact us at customerservice@prettywicker.com.

Most in-stock furniture products should arrive at their destination within 5 - 10 business days. We make most of our cushions to order, so please allow 5 - 10 business days for assembly before cushions are ready to ship. During peak months (Spring and Summer months), some cushion orders may take up to 12 business days before being ready to ship. We will not charge your credit card until your products ship, only a temporary authorization hold is placed on your card for the purchase amount until your products are shipped.

How We Ship Your Order

Pretty Wicker will ship all orders to the shipping address provided or indicated during the check-out process. The characteristics of your new order, including size, weight, and number of items, will determine if shipment is made using a parcel service or via a common carrier (also referred to as "via freight"). For our products, these characteristics correspond closely to product prices, so our shipping charges are calculated on price range tiers. Please see our Rate Tables below.

If the characteristics of your new order allow shipment via a parcel service, Pretty Wicker will ship to your indicated address "door-to-door" via USPS, FedEx, or UPS. The delivery driver will bring the package(s) from their truck to your door.

If the characteristics of your new order require the use of a common carrier, then there are important things to keep in mind when planning receipt of shipments of items such as furniture. Shipping furniture via freight is normally a curb-to-curb service and not an inside pickup or delivery where the driver helps with loading and unloading. This means that in most cases, the delivery driver will unload your package(s) from their truck, and leave at the curb or the foot of your driveway, i.e. they may not bring the package(s) from the truck to your door. You will need to make arrangements to be sure someone is home for the delivery in order to inspect and sign for the package(s), and move the merchandise to the desired location. Delivery time, location, and tracking information, if available, will be provided to you by Pretty Wicker after order confirmation.

Shipping Rates

Generally speaking, most furniture items must be shipped via common carrier due to their size and/or weight. Common carrier rates are a flat rate of $200.00 per shipment. Because of this, it is generally advantageous to purchase more than one item when ordering furniture, as essentially after the first item, you can think of shipping as "free" for the rest of the items added to the order. Also, purchasing cushions at the same time as ordering furniture shipped via common carrier allows the cushions to be shipped "free" along with the furniture.

Most cushion-only orders, and some smaller furniture items, are shipped via FedEx ground or FedEx home delivery. FedEx ground and home delivery shipping fees are charged per the following rate tables.

Northeastern United States

The following shipping rate table applies to the states CT, DE, MA, MD, ME, NC, NH, NJ, NY, OH, PA, RI, VA, VT, WV, and District of Columbia.

Total Order Cost (before tax) Shipping Fee
From To  
0.00 $31.00 $10.00
$31.01 $67.00 $15.00
$67.01 $100.00 $20.00
$100.01 $125.00 $25.00
$125.01 $150.00 $29.00
$150.01 $175.00 $38.00
$175.01 $200.00 $49.00
$200.01 $250.00 $63.00
$250.01 $300.00 $76.00
$300.01 $400.00 $117.00
$400.01 $850.00 $158.00
$850.01 $1100.00 $171.00
$1100.01 and up $185.00

Southeastern and Central United States

The following shipping rate table applies to the states AL, AR, FL, GA, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, ND, NE, OK, SC, SD, TN, TX, and WI.

Total Order Cost (before tax) Shipping Fee
From To  
0.00 $31.00 $11.00
$31.01 $67.00 $16.00
$67.01 $100.00 $22.00
$100.01 $125.00 $28.00
$125.01 $150.00 $33.00
$150.01 $175.00 $45.00
$175.01 $200.00 $58.00
$200.01 $250.00 $73.00
$250.01 $300.00 $87.00
$300.01 $400.00 $132.00
$400.01 $850.00 $178.00
$850.01 $1100.00 $191.00
$1100.01 and up $205.00

Western United States

The following shipping rate table applies to the states AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, and WY.

Total Order Cost (before tax) Shipping Fee
From To  
0.00 $31.00 $19.00
$31.01 $67.00 $25.00
$67.01 $100.00 $45.00
$100.01 $150.00 $50.00
$150.01 $175.00 $60.00
$175.01 $200.00 $70.00
$200.01 $250.00 $88.00
$250.01 $300.00 $98.00
$300.01 $400.00 $141.00
$400.01 up.00 $170.00

Receiving Your Shipment

Pretty Wicker's professional warehouse staff thoroughly inspect and carefully pack each and every item to ensure your products are in excellent condition prior to leaving our warehouse. Each item is professionally and optimally packed to protect your merchandise during transit.

When your shipment arrives, you should carefully inspect all packages for any sign of damage. Do not sign any receipt or bill until you have thoroughly inspected all packages for any sign of damage during transit. If you see any sign of damage, either to the external packaging, or the interior product, regardless of how small, inform the delivery driver and note it on the receipt or bill before signing.

In the rare case you do discover merchandise damaged in transit, please contact Pretty Wicker immediately by using the Contact Us form on our web site. Please be sure to describe the damaged merchandise and provide your order number and contact information. Pretty Wicker will make arrangements to correct the problem. When merchandise is damaged by the common carrier or parcel service, you are not responsible for return shipping costs to ship the item(s) back to Pretty Wicker's warehouse.

Returns and Exchanges

We will gladly accept returns or facilitate exchanges within 10 days of receipt for all non-custom furniture merchandise, provided return merchandise is accompanied with a prior issued Return Merchandise Authorization (RMA) number (please see below). Please note that all of our cushion orders are custom, made-to-order, except for our promotional priced 3 pc. standard tufted sets in the limited promotional fabrics, and as such we cannot accept returns or exchanges on these custom made cushion orders. Therefore, please be sure you have indicated the correct measurements and are sure of the fabric choice(s) before placing your order. If we make a mistake on your cushion order, such as failing to make the cushions to the size specified in the order, then by all means we take responsibility for that and will gladly accept returns or facilitate an exchange per our normal non-custom merchandise policy, i.e. within 10 days of receipt of goods and after obtaining an RMA (see below).

Items returned for refund within the 10 day return period will be promptly refunded for the full purchase price including sales tax if applicable, less shipping charges, to the card account used for the purchase.

Non-custom items returned for refund or exchange must be shipped within 10 days at customer's expense, must be packed in original packing materials and manner, and must have an RMA number (see below) clearly legible on shipping address label on outside of package. For exchanges, the customer is also responsible for the additional cost to send the replacement item(s).

IMPORTANT - RMA's: Prior to returning any merchandise to Pretty Wicker for any reason, you must first request and obtain a Return Merchandise Authorization (RMA) number, and the return address of our warehouse. To do so, please direct your request to our Customer Service department by using the Contact Us form on our web site. Sorry, but any return shipments without an RMA number on the outside label will be refused and turned away by our warehouse receiving staff.

Please note that for items that come with cushions included in the price, we can facilitate exchanges on the cushions, but cannot provide a return refund on the cushions only, since these cushions are custom made-to-order at the time of your order. With certain limited exceptions, as described above, custom-made merchandise cannot be returned for refund.

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